Installation, Training & Lifetime Support
Buying a machine is only the beginning. At MaxLaser, training and after-sales support form an important part of every machine we supply.
Depending on the equipment purchased, training is provided remotely or on-site. For selected hobby and smaller machines under R90,000, we provide remote training to help customers get their equipment set up and operating correctly. For machines over R90,000, our technical team provides installation and on-site training, helping customers understand the machine, software, operating procedures and routine maintenance before going into production.
Most importantly, our relationship with the customer does not end when training is finished. All MaxLaser machines include lifetime technical support, giving customers an ongoing support channel for the equipment they have purchased from us.
Remote Training
For selected hobby and smaller machines under R90,000, MaxLaser provides remote training and guidance to help customers get started. This covers essential setup, software and operating procedures with assistance from the MaxLaser team.
On-Site Installation & Training
For machines over R90,000, our technical team handles installation and provides on-site operator training. Training is focused on the equipment purchased and can include machine operation, software, workflow, routine maintenance and the practical knowledge required to begin using the machine confidently.
Lifetime Technical Support
Every machine supplied by MaxLaser includes lifetime technical support. If a customer needs assistance after installation or training, our team remains available to help with technical questions, troubleshooting and guidance throughout the life of the machine.
Direct WhatsApp Support
MaxLaser customers have access to a dedicated WhatsApp support group, creating a direct communication channel with our support team. Customers can share questions, photographs and videos directly with the team, helping us understand technical issues and provide practical feedback as quickly as possible.
Technical Support Across South Africa & Africa
Our technical team supports customers throughout South Africa and in other African markets where MaxLaser supplies equipment. For larger equipment, our technicians travel for installations, training and technical work, while remote support allows the team to continue assisting customers regardless of location.