Frequently Asked Questions

We sell hobby, desktop & cabinet size co2 laser cutting & engraving machines which are most commonly used. We also sell compact diode laser machines that are also able to laser cut & engrave.

None of the machines we sell at the moment can cut through metal. Our machines can only cut through non metal materials such as acrylic, wood, leather, rubber, paper and more. Our desktop fiber & mopa laser marking machines are able to engrave or mark on metal though.

This will depend on the size of the machine, the hobby & desktop machines will be on the lower end while the cabinet size machines will be on the higher end. The maximum cutting size is 1600x1000mm which is the Nova63 Thunder Laser machine.

This will depend on the size of the machine, the smaller the size the weaker the laser tube. The bigger the size the stronger the laser tube. The thickest you can cut is 20mm acrylic with the Nova63 Thunder Laser machine.

The average lifespan of a Co2 glass laser tube is 3 to 4 years, while a metal Co2 laser tube can last between 5 to 7 years.

There will be daily, weekly & monthly maintenance for the machines. If the machine warrants installation & training then the technicians will train you on the maintenance. However on the smaller machines there will be video links provided to show the maintenance that is required.

LightBurn is compatible with most of the brand we sell. Otherwise the software that is compatible will be supplied with the machine from the manufacturer.

Yes are machines are compatible.

Our warranty terms will depend on the machine purchased, but it will range from 1 to 2 years depending on the brand.

Warranty, training, lifetime support, delivery & installation on most of the machines. The smaller machines will not include installation & training however remote training can be arranged but there will always be support.

Yes we do offer payment plans. We offer a rent-to-own option. Give us a call to find out more.

Machine parts, laser materials & smaller machines can be shipped using the courier service. Everything is securely packaged. The bigger machines will be delivered via the Max laser truck.

Yes we provide training on the bigger Thunder laser machines. The smaller desktop & hobby laser machines there will be manuals & also video links to explain how to use the machines. Max Laser will also provide support & remote training can be arranged if needed.

We provide lifetime support throughout the week & weekend. The response time may be delayed after hours & on weekends but during the week you can expect a response time within a few minutes on the WhatsApp help groups.

Yes we will be continuously creating video content that can be used to help train clients on maintenance, tutorials & more advanced techniques.

All our machines come with built in health & security features that can be explained by a technician.

Yes all our machines comply with ISO9001 standards & are issued with certificates.

A DTF printer prints designs onto special films using ink and adhesive powder, which are then heat-pressed onto fabrics to transfer the design.

DTF printing offers greater versatility on different fabrics, produces vibrant, high-quality prints, and is more cost-effective for small to medium runs without requiring extensive setup.

A DTF printer can print on cotton, polyester, blends, leather, and more.

We offer the 400mm and 600mm print widths in our MaxColour DTF printer range, along with a smaller A3-sized desktop printer.

Our DTF printers use water-based pigment inks, which are specifically formulated for direct-to-film printing. These inks are designed to provide vibrant color output and excellent wash durability on a wide range of fabrics.

DTF printers require regular maintenance to ensure optimal performance. This typically includes daily printhead cleaning to prevent clogs, maintaining the proper humidity levels to keep the ink fluid, and periodic checks and cleaning of the entire system. Adhering to a routine maintenance schedule can significantly extend the life and efficiency of your printer.

Yes we do provide the film, inks & powder that has been specifically selected from the factory that will give the best results.

The MaxColour machines will come with a 2 year warranty excluding print heads. The print heads will last between 2 to 5 years if the maintenance is been properly done. There will also be lifetime support. The smaller A3 dtf printer will come with a 6 months warranty excluding print heads. The print heads on the smaller machine will last between 6 to 18 months.

Yes of course you can see a live demonstration. This can be arranged by calling or emailing the office to arrange a time & day for a live demonstration.

A desktop UV printer is used for printing high-quality, durable graphics directly onto a variety of materials, including plastics, glass, metals and more.

A desktop UV printer can print on a variety of products such as smartphone cases, promotional items, signs, awards, personalized gifts, and home decor items. It can also handle industrial applications like printing on machine parts and packaging prototypes.

Yes of course you can see a live demonstration. This can be arranged by calling or emailing the office to arrange a time & day for a live demonstration.

The print dimensions vary depending on which machine you using. The 3000 Pro is 500 x 360mm in size while the 6090 Pro is 600 x 900mm in size.

You are able to print up to 2880 DPI print resolution

Regularly clean the printhead, maintain ink levels, inspect UV lamps, update software, and keep the printer and environment dust-free.

Yes the software and RIP software is included with the printer. We offer delivery, installation & training when purchasing our ArtisJet uv printers. Along with a lifetime support base.

We will transport the printer in our van or truck. Installation & training will take around 2 to 3 days. The training will cover how to use the printer & software but also on the running maintenance to keep the printer optimal.

We create whatsapp help groups that you can reach out to at anytime. Max Laser technicians are always willing to help.

Yes, Max Laser’s products are perfect for creating personalised items like gifts, promotional materials, custom signage and more.

Yes, Max Laser’s desktop machines are ideal for STEAM education projects, offering a hands-on approach to learning.

MaxLaser serves industries such as education, small-scale manufacturing, creative arts, and small business retail.

Max Laser is based in South Africa, serving customers locally, across the country & to neighbouring African countries.